Q: What payment methods do you accept?
A: We accept the following payment options: Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Apple Pay. Simply enter your payment details at checkout, and your transaction will be processed securely to ensure a smooth shopping experience.
Q: How do I know what size to order?
A: To find your perfect fit, we strongly recommend checking the size chart provided on each product page—this includes detailed measurements (bust, waist, hips, length, etc.) specific to the garment’s style and fabric. If you need further guidance, feel free to email our team at [email protected] with your measurements, and we’ll help you choose the best size.
Q: Can I cancel my order?
A: Yes, you can cancel your order for a full refund before it has been shipped. Once your order is in the shipping process, cancellation is no longer possible, but you may return the item once received (see our return policy below).
Q: Can I change my order after I place it?
A: If you need to make changes (such as size, color, or shipping address), please contact our customer service team immediately at [email protected]. We’ll do our best to adjust your order, but changes cannot be made once the item has been shipped.
Q: How long will it take for my order to arrive?
A: Delivery times depend on order processing and shipping:
- Processing time: 1–2 business days (for most clothing items, excluding custom or limited-edition pieces).
- Shipping time: 7–14 business days (standard shipping).
Total delivery: 8–16 business days from the date of your order.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor your package’s journey. You can also check the status by logging into your apparellshop account.
Q: Can I return my item if I am not satisfied with it?
A: We accept returns within 30 days of delivery for unused, unwashed items in their original condition (with tags attached).
- Refund for our error: If the item is defective or we sent the wrong size/color, we’ll refund your return shipping costs.
- Refund for your preference: If you simply changed your mind, return shipping costs are not refundable.
For help with returns, email [email protected].
Q: How long does it take for a refund to be reflected in my account?
A: Once we receive and inspect your returned item, we’ll process the refund within 3–5 business days. However, it may take up to 7 additional business days for the funds to appear in your account, depending on your payment provider (credit card company, bank, etc.).
If you have any other questions, please contact us:
Address: UNIT 60 3/F YAU LEE CENTERNO.45 HOI YUEN ROAD KWUN TONG KL HONGKONG
TEL: +852 95693014
Email: [email protected]
Working Time: Sun – Sat : 9:00 AM – 17:00 PM
We respond to all inquiries within 24 hours on business days.