We value each and every customer, and our top priority is ensuring your clothing items are delivered to you as quickly as possible. The following outlines the journey of your order from payment to delivery.​

Note: Our orders only include product fees and shipping fees (if applicable). You will not be responsible for import fees, duties, or VAT (Value-Added Tax).​

Payment Confirmation​

Once your order is authorized and verified, a confirmation email will be sent to you, including details of your clothing items and order summary.​

Processing​

All clothing orders typically take 1–2 business days to process, regardless of the destination country. Please note that holidays and weekends are not included in processing times.​

Shipping​

Shipping generally takes 7–14 business days to reach its destination worldwide. When your clothing order ships, we’ll send you an email notification with a tracking number, so you can monitor its progress.​

Shipping Fees:​

  • For all countries, a flat shipping fee of ​6.99appliestoorderswithatotalvalueunder69.​
  • Orders totaling $69 or more qualify for free shipping.​

Delivery​

Please note: The total time to receive your order is the sum of processing and shipping times. For example, if you order a coat, it will take 1–2 business days to process, followed by 7–14 business days for shipping—so you can expect delivery within 8–16 business days, regardless of your location.​

Our system automatically selects the optimal shipping logistics based on factors like the sales platform, clothing size, and weight. If your shipping address includes a “PO Box,” the system will review it against your chosen delivery method. If the selected logistics cannot deliver to PO Boxes, your order will be flagged as abnormal, and our customer service team will contact you to either update the address or cancel the order.​

Tracking Your Order Status​

You can track your order status independently. Once your clothing items leave our warehouse, we’ll send you an email confirming shipment, including a tracking number. Tracking updates should be visible within 72 hours of receiving this email.​

  • To track your order, click “Track Order” on our website for real-time information.​
  • If there are no updates, feel free to email us for details.​

Causes of Delay​

Tracking updates or delivery may be delayed due to the following force majeure events:​

  • Severe weather conditions (heavy rain, tornadoes, floods, earthquakes, etc.).​
  • Local disruptions such as strikes, public holidays, or major international events.​
  • Peak season constraints, including limited flights, staffing shortages, or other regional logistical challenges.​

If you have any questions, please contact us:​

Address: UNIT 60 3/F YAU LEE CENTERNO.45 HOI YUEN ROAD KWUN TONG KL HONGKONG

TEL: +852 95693014

Email: [email protected]

Working Time: Sun – Sat : 9:00 AM – 17:00 PM

We respond to all inquiries within 24 hours on business days.